Frequently Asked Questions
Everything you need to know about our premium equestrian gear and services.
How long does shipping take for domestic orders?
Standard shipping within the country typically takes 3-5 business days. Express next-day delivery options are available at checkout for orders placed before 2 PM.
What is your return policy for horse rugs and equipment?
We offer a 30-day return policy on all items, provided they are in original packaging and free from horse hair or dirt. For hygiene reasons, certain items like bits or supplements cannot be returned once opened.
Do you offer international shipping?
Yes, Premier Equine ships worldwide. Shipping costs and delivery timelines vary by destination and are calculated automatically during the checkout process.
How do I determine the correct size for my horse?
Each product page features a detailed 'Size Guide' button. We recommend measuring your horse from the center of the chest to the furthest point of the hindquarters to ensure a perfect fit for rugs and blankets.
Are your products covered by a warranty?
All Premier Equine products come with a standard 12-month manufacturing warranty against defects. This does not cover general wear and tear or damage caused by the horse.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Clearpay.